Trane Air Conditioning Heat Pump/Air Handler System Complaint

Trane Air Conditioning Heat Pump/Air Handler System Complaint

ADVERTISEMENT

Trane XV18 noise output not as advertised in heat mode - XV18 outdoor unot


In October 2014, I bought a Trane XV18 Outdoor unit model #4TWV8036 from a popular installer in Northern VA. This unit was to replace a Ruud single stage 11SEER unit located just outside of my master bedroom wall. The installer led me with the impression that decibel level output by this new variable speed unit would be considerably less than what we were used to. Trane advertises the unit to run at 72 decibels (47 degree ambient temperature). As soon as winter hit and we cranked on the heat, I knew a mistake had been made, and I was in for a ride. Long story short, the unit was running at just under 90 decibels and the variable speed compressor put out a searing noise that would not let me sleep at night. The installer agreed to decibel test the unit and found the same outcome. An insulation blanket was placed over the compressor to decrease the noise by 5 decibels. The installer and a representative from Trane came to my home to tell me that my unit was running according to specs. I was told that other customers were having similar issues with XV18 noise output and that Trane was putting out a software "patch" that might help. It did not. The installer also offered to change my unit's compressor settings to decrease noise output, but I told the installer that I paid to have the unit run at maximum efficiency.
At this point, many emails had gone back and forth between me, the installer, and the Trane rep over the course of 5 months. Since the high speed compressor was the real issue, I even asked to have XV traded out for a two stage XL. However, Trane would refuse to reimburse me the difference between the two units. So, I was stuck with a noisy, variable speed unit. Finally, the installer agreed to move the unit to a farther point away from our bedroom at no additional cost. We are now in the AC season, and I must say that the unit is true to form during the summer months. Noise levels are as advertised when the unit is in AC mode.
In conclusion, my advice to-date is to avoid placing the XV18 anywhere close to living space that requires low levels of noise. This unit offers high levels of noise output at high pitch when in heat mode at 50% or more compressor speed.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Trane Air Conditioni...
SUBMIT a ticket
for Trane Air Conditioni...
WATCH videos
for Trane Air Conditioni...
More Trane Air Conditioning Heat Pump/Air Handler System Reviews and Complaints MORE reviews and complaints
for Trane Air Conditioni...

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Trane Air Conditioning Heat Pump/Air Handler System reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team